Monday , January 18 2021

The company’s popular business apps and services, including Gmail, Docs, Workspace, Sheets and Meet were knocked offline for more than a half hour Monday morning.

Google services, apps hit by global outage

By

Senior Reporter,

Computerworld |

A range of Google services, including Gmail and Google Docs, were unavailable to customers for more than a half hour Monday morning due to an outage. The services have now been largely restored and are available for most users, Google said.

Users across the world were unable to access the gamut of Google’s productivity and collaboration tools, which also include Google Calendar, Sheets, Meet and Chat. Customers in Europe appeared to be the hardest hit, according to the Down Detector website, with the outage occurring around lunchtime for those in the UK; users on the U.S. east coast also faced disruption just as the work day was getting started.

The outage was acknowledged by Google at 6:55 a.m. ET; the company said it affected “the majority of users.” The outage was subsequently downgraded to a “service disruption” at 7:31 a.m. ET, with some users still affected.

Google announced that the problem had largely been resolved at 7:52 a.m. ET.

“The problem with Gmail should be resolved for the vast majority of affected users,” Google said on its service status page. It promised to “continue to work towards restoring service for the remaining affected users. Please rest assured that system reliability is a top priority at Google and we are making continuous improvements to make our systems better.”

Down Detector showed a variety of Google services in trouble early Monday morning.

Other Google services affected included YouTube, Maps, and Google Nest.

Google did not immediately respond to Computerworld’s request for information on the cause of the outage.

Millions of businesses rely on Google’s cloud services, with a surge in demand for its Meet video service during this year’s pandemic. Google’s Workspace platform (formerly G Suite), has 6 million paid business customers globally, according to data from April. That’s an increase from 4 million in 2018.

There are now reportedly 2 billion monthly users of Google’s services such as Gmail, though it’s not clear how many are paid users.

Matthew Finnegan covers collaboration and other enterprise IT topics for Computerworld and is based in Sweden.

Copyright © 2020 IDG Communications, Inc.

Copyright © 2020 IDG Communications, Inc.

This Article was first published on itnews.com

About IT News Ug

Check Also

Q&A: Workplace exec on employee productivity, app plans for 2021

With many companies eyeing “hybrid” workplace strategies this year, Facebook is looking to bolster its Workplace platform to make collaboration easier. Workplace executive Ujjwal Singh explained what's coming and why.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

//zuphaims.com/afu.php?zoneid=2572107